1General Terms of Eligibility
To preserve the freshness and hygienic integrity of our organic ingredients, teas, pantry staples, and kitchen wares, return eligibility is governed by strict sanitary guidelines. You may initiate a return or exchange request within fourteen (14) days of confirmed delivery.
- Merchandise must remain in its original, tamper-evident sealed packaging.
- Product labels, batch identification numbers, and safety seals must be intact.
- Kitchenware and non-consumable accessories must be unused and placed in the original product box with all protective inserts.
- Proof of purchase via order confirmation or dispatch receipt is required for all claim verifications.
2Damaged, Defective, or Incorrect Items
We take rigorous measures to inspect and pack every natural product carefully. In the rare event that an item sustains damage in transit, displays packaging defects, or differs from your verified order invoice, we provide an immediate resolution.
Resolution Process for Transit Irregularities
When opening your package, inspect all glass bottles, airtight tins, and paper pouches. If package integrity is compromised, notify our support team within 48 hours of carrier handover with photographic evidence of the parcel condition and parcel shipping label.
Upon confirmation, customers may choose between a zero-fee replacement shipment or a complete reversal of charges for the affected items.
3Non-Returnable Product Categories
To comply with strict food safety and hygiene protocols, certain categories cannot be returned once delivered, except in cases of confirmed packaging defect prior to opening:
Opened Consumables
Botanical teas, herbal infusions, bulk pantry seeds, cold-pressed oils, and spices whose safety seals have been broken or altered.
Short Shelf-Life Items
Seasonal harvest provisions and perishable herbal blends requiring specific temperature controls after dispatch.
Clearance & Archive Stock
Items explicitly designated as final sale, archive batch releases, or special promotional seasonal lots.
Gift Cards & Digital Vouchers
Electronic balance certificates, digital download recipe guides, and complimentary gift cards.
4Compensation Methods & Financial Timelines
Once an authorized return parcel is received and inspected at our distribution warehouse, our fulfillment team evaluates the item's condition within two (2) business days.
| Payment Channel | Processing Interval | Settlement Details |
|---|---|---|
| Credit / Debit Card | 3 to 5 business days | Returned directly to the card utilized during original checkout. |
| Online Banking Transfer | 5 to 7 business days | Deposited directly to the originating bank account. |
| Store Credit Voucher | Instant (within 24 hours) | Issued as an electronic code valid for twelve months. |
Note: Your financial institution or card issuing authority may require additional processing cycles before the balance reflects on your regular account statement.
5Order Cancellation Prior to Dispatch
We strive to dispatch botanical supplies promptly. Orders may be canceled without penalty if they have not entered the packing and fulfillment pipeline. Once our warehouse has generated the carrier consignment docket and shipping label, the package must follow the standard return procedure outlined in Section 1.
6Return Shipping Costs
For items returned due to personal preference, buyer remorse, or incorrect size selection on non-consumable accessories, the return courier expenses are the responsibility of the purchaser. In all instances involving shipment inaccuracies, damaged packaging, or manufacturing defects, prepaid shipping labels are issued at no extra cost.